Our widget is designed to collect email addresses and provide customers with discount codes. However, you may notice that coupon codes are not being sent to Klaviyo. This article explains how the integration works and why coupon codes are not included in the data sent to Klaviyo.
How the Integration Works
- When a customer interacts with the widget, their email address is collected and sent to Klaviyo if it is a new entry in our database.
- Customers receive their discount codes directly within their session when the code appears on their screen.
Why Coupon Codes Are Not Sent to Klaviyo
There are two key reasons why coupon codes are not included in the data sent to Klaviyo:
There are two key reasons why coupon codes are not included in the data sent to Klaviyo:
- Expiration Considerations: Many discount codes have expiration dates, making it impractical to store and send them separately.
- New vs. Returning Customers: The system only sends information if the email address is new to our database. This means that returning users who receive new discount codes will not have their codes sent to Klaviyo.
Is There a Workaround?
At this time, there is no direct workaround for sending coupon codes to Klaviyo. However, our development team is aware of this request and is considering it for a future update.
At this time, there is no direct workaround for sending coupon codes to Klaviyo. However, our development team is aware of this request and is considering it for a future update.
KEYWORDS:
Can I email the discount code to my customers?
How do I send the codes to my customers?