If you were using another spin wheel app before, make sure that the previous pop up app has been correctly uninstalled.
Most of the time, there will be no issues because uninstalling an app should automatically remove all the codes. However, if there's leftover code from the previous app, please contact the support team of that previous app so they can assist you with removing that left over code.
If they aren't willing to help, feel free to reach out to us be submitting a ticket here and we'll be happy to help 😊!
As a side note, Tada fully removes all of it's code when it's uninstalled from your site; no left over code 🎉.
Why is Tada not working properly?
If I uninstall Tada, will the codes be removed?
Can Tada work with another spin wheel app?